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Refund policy

Last updated: 24 July 2026

GOOD FOR LOVE is operated by PT KEBAIKAN UNTUK CINTA.

We hope you love your GOOD FOR LOVE purchase. If something is not right, this Returns and Refunds Policy explains how to request a return, exchange, replacement or refund for an order placed through goodforlove.com.

This policy applies to purchases made through the GOOD FOR LOVE online store.

Purchases made from a GOOD FOR LOVE stockist must be returned directly to the original stockist and will be subject to that stockist’s returns policy.

Nothing in this policy excludes, restricts or replaces any consumer rights that cannot legally be excluded under the laws applicable to your purchase.

Change-Of-Mind Returns

Eligible physical products purchased through goodforlove.com may be returned for change of mind.

You must contact GOOD FOR LOVE within 14 days of receiving your order to request a return.

After notifying us, the approved product must be returned within 14 days or within any alternative timeframe confirmed by GOOD FOR LOVE in writing.

To qualify for a change-of-mind return, the product must be:

  • Unused and unworn
  • Unwashed
  • In its original condition
  • Free from marks, scratches, makeup, perfume, tanning products or other signs of use
  • Returned with all original tags and protective films
  • Returned with all original cases, pouches, cleaning cloths, care cards, accessories and packaging
  • Accompanied by proof of purchase

Customers may inspect products in the same way they reasonably would in a physical store. However, products that have been worn, used, damaged, altered or handled beyond what is reasonably necessary to inspect them may not qualify for a full change-of-mind refund.

GOOD FOR LOVE reserves the right to decline a change-of-mind return or reduce the refund to reflect any reduction in the product’s value where permitted by law.

Items That Cannot Be Returned For Change Of Mind

The following products and services cannot be returned or refunded for change of mind:

  • Permanent jewellery services or appointments that have already been completed
  • Permanent jewellery chains that have been measured, cut, fitted or welded
  • Custom-made products
  • Custom-sized products
  • Personalised products
  • Engraved products
  • Pierced earrings or other pierced jewellery where hygiene packaging or seals have been opened
  • E-gift cards
  • Products marked as non-returnable before purchase
  • Products that have been worn, used, washed, damaged or altered
  • Products damaged through misuse, accident, neglect or failure to follow care instructions

These exclusions do not apply where a product is faulty, damaged, incorrectly supplied, not as described or otherwise protected by mandatory consumer law.

Sale And Promotional Products

Products purchased during a sale or promotion may be returned in accordance with this policy unless they fall within one of the excluded categories listed above.

Sale and promotional products remain protected by any consumer rights that apply if the product is faulty, damaged, incorrectly supplied or not as described.

A product is not considered faulty solely because the customer was informed of a specific defect before purchasing it.

How To Request A Return

Before returning any product, please contact: hello@goodforlove.com

Your return request should include:

  • Your full name
  • Your order number
  • The product you wish to return
  • The reason for the return
  • Photographs of the product where relevant
  • Photographs or video showing any fault or damage
  • Photographs of the packaging if the order arrived damaged
  • A photograph of the shipping label where relevant

Please do not send a return until it has been reviewed and approved by GOOD FOR LOVE.

Once your request has been approved, we will provide return instructions.

Unauthorised returns may be refused or may experience significant processing delays.

Australian Returns Address

Approved returns must be sent to:

  • 42 Renfrew Road
  • Werri Beach NSW 2534
  • Australia

This address is for approved postal and courier returns only.

It is not a retail store and does not accept in-person returns.

Please include your full name and order number inside the parcel so we can identify and process your return.

Do not send returns to our Bali store unless GOOD FOR LOVE has specifically instructed you to do so in writing.

Return Shipping For Change-Of-Mind Returns

Customers are responsible for arranging and paying for return shipping when returning a product due to change of mind.

We strongly recommend:

  • Using a tracked postal or courier service
  • Purchasing appropriate parcel insurance where necessary
  • Retaining your receipt and proof of postage
  • Packaging the product securely to prevent damage in transit

The customer remains responsible for the return parcel until it has been safely delivered to the approved return address.

GOOD FOR LOVE is not responsible for change-of-mind returns that are lost, misdirected or damaged while being returned.

Original shipping charges are generally non-refundable for change-of-mind returns, except where a refund of standard delivery charges is required by applicable law.

Premium, express or upgraded delivery costs may not be refundable where the customer selected a more expensive shipping method than the standard option.

International Returns

International customers are responsible for arranging and paying for return shipping unless the product is confirmed to be faulty, damaged or incorrectly supplied and applicable law requires GOOD FOR LOVE to cover reasonable return costs.

International returns must be accurately declared as returned merchandise or returned goods where applicable.

Customers must not incorrectly declare the contents, value or purpose of a return parcel.

Any customs duties, taxes, handling fees or other charges caused by incorrect documentation may be deducted from the refund where permitted by law.

GOOD FOR LOVE is not responsible for delays caused by international postal services, couriers or customs authorities.

Faulty, Damaged Or Incorrect Products

Please inspect your order as soon as it arrives.

If your product is:

  • Faulty
  • Damaged in transit
  • Incorrectly supplied
  • Missing from your order
  • Materially different from its description
  • Not fit for its reasonably intended purpose

Please contact hello@goodforlove.com as soon as possible.

Where possible, please report damaged, missing or incorrect orders within 10 days of delivery so we can investigate the matter promptly.

This requested 10-day reporting period does not limit any consumer rights that may apply for a longer period.

Please provide:

  • Your full name
  • Your order number
  • A clear description of the issue
  • Clear photographs or video showing the issue
  • Photographs of the product
  • Photographs of the internal packaging
  • Photographs of the external parcel
  • A photograph of the shipping label

Please retain the product and all original packaging until we confirm whether they are required for assessment or a courier investigation.

Depending on the circumstances and applicable consumer law, GOOD FOR LOVE may provide:

  • A repair
  • A replacement
  • An exchange
  • A full refund
  • A partial refund
  • Another appropriate remedy

Where a product is confirmed to be faulty, damaged or incorrectly supplied, GOOD FOR LOVE will cover or reimburse reasonable return shipping costs where required.

Normal Wear, Accidental Damage And Misuse

A product will not generally be considered faulty where the issue has resulted from:

  • Normal wear and tear
  • Accidental damage
  • Loss or theft
  • Misuse
  • Improper storage
  • Exposure to chemicals, perfumes, cosmetics, salt water or unsuitable cleaning products
  • Failure to follow product care instructions
  • Unauthorised repairs or alterations
  • Damage caused by pulling, catching, bending, crushing or impact
  • Natural changes that occur through ordinary use of the material

This does not affect a customer’s rights where there is a genuine manufacturing defect or where mandatory consumer protections apply.

Sunglasses Returns

Sunglasses returned for change of mind must be:

  • Unworn
  • Unused
  • Free from scratches
  • Free from makeup, fingerprints, cosmetic residue and other signs of use
  • Returned with all original product inclusions and packaging

Sunglasses returns must include:

  • Sunglasses
  • Vegan case or pouch
  • Cleaning cloth
  • Care card
  • Protective packaging
  • Original tags and protective films, where supplied

GOOD FOR LOVE sunglasses are also covered by the sunglasses warranty terms published on our website.

Any express warranty is provided in addition to consumer rights that cannot legally be excluded.

Unless caused by a manufacturing defect, the sunglasses warranty does not cover:

  • Normal wear and tear
  • Scratched lenses
  • Accidental damage
  • Loss or theft
  • Damage caused by impact, crushing or bending
  • Improper storage
  • Misuse
  • Damage caused by unauthorised repairs or alterations

Jewellery And Accessories Returns

Jewellery and accessories returned for change of mind must be unworn, unused and returned with all original tags, packaging and product components.

Products showing signs of wear, tarnishing caused by exposure to chemicals, accidental breakage, improper storage or failure to follow care instructions may not qualify as faulty.

This does not affect any remedy available for a genuine manufacturing defect.

Pierced Jewellery

For hygiene reasons, pierced earrings and other pierced jewellery cannot be returned for change of mind once the protective hygiene seal or packaging has been opened.

This exclusion does not apply if the product is faulty, damaged, incorrectly supplied or otherwise protected by mandatory consumer law.

Permanent Jewellery

Completed permanent jewellery services cannot be returned or refunded for change of mind.

This includes chains that have been:

  • Measured
  • Cut
  • Custom-fitted
  • Welded
  • Altered specifically for the customer

Each permanent jewellery piece is prepared specifically for the individual customer.

If you experience a possible workmanship or product issue, contact hello@goodforlove.com with:

  • Proof of purchase
  • Photographs or video of the jewellery
  • A description of what happened
  • The approximate date the issue occurred

We will assess the matter and determine an appropriate resolution.

Permanent jewellery may be designed to break under sufficient pressure as a safety feature.

Loss, stretching, accidental breakage or damage caused by catching, pulling, misuse or failure to follow care instructions may not qualify as a manufacturing or workmanship fault.

Standard Clasp Jewellery

Standard clasp jewellery purchased online may be eligible for a change-of-mind return where it:

  • Has not been customised
  • Has not been engraved
  • Has not been custom-sized
  • Has not been worn
  • Has not been altered
  • Otherwise meets all conditions in this policy

Custom clasp bracelets made specifically for a customer, including giveaway prizes or individually selected custom combinations, may not qualify for a change-of-mind return.

Personalised, Custom-Made And Engraved Products

Personalised, engraved, custom-sized and custom-made products cannot be returned for change of mind.

If a personalised or custom-made product arrives faulty, damaged or materially different from what was ordered, contact us so we can assess the issue and provide an appropriate remedy.

Customers are responsible for checking all names, dates, spelling, measurements, selections and custom instructions before submitting an order.

GOOD FOR LOVE is not responsible for errors entered or approved by the customer unless otherwise required by law.

E-Gift Cards

E-gift cards are not refundable or redeemable for cash except where required by law.

GOOD FOR LOVE e-gift cards are valid for 36 months from the date of issue.

Discount codes cannot be used to purchase e-gift cards.

E-gift cards cannot be combined with discount codes.

An unused e-gift card may be cancelled and reissued if it was sent to an incorrect email address, subject to:

  • Verification of the purchaser
  • Confirmation that the gift card has not been redeemed
  • GOOD FOR LOVE’s ability to deactivate or recover the original gift card

GOOD FOR LOVE is not responsible for an e-gift card used without permission after it has been delivered to the email address provided by the purchaser.

Exchanges

We cannot guarantee that a replacement colour, style, size or product will remain available while a return is being processed.

For change-of-mind returns, we may ask the customer to return the original product for a refund and place a new order for the preferred product.

Where a product is faulty, damaged or incorrectly supplied, GOOD FOR LOVE may arrange a direct replacement or exchange where appropriate and available.

Any price difference for a voluntary exchange must be paid by the customer.

Additional shipping charges may apply to change-of-mind exchanges.

Return Inspection

All returned products will be inspected after they are received.

We will notify you whether your return:

  • Has been approved
  • Has been declined
  • Requires additional information
  • Qualifies for a full refund
  • Qualifies for a partial refund
  • Qualifies for a replacement, exchange or repair

If a change-of-mind return does not meet the conditions of this policy, GOOD FOR LOVE may, where permitted by law:

  • Decline the return
  • Return the product to the customer at the customer’s expense
  • Reduce the refund to reflect loss in the product’s value
  • Offer an alternative resolution

No deduction or refusal will be applied where doing so would conflict with mandatory consumer rights.

Refunds

Approved refunds will be issued to the original payment method unless:

  • Another method is required by law
  • The order was paid using an e-gift card
  • Another refund method has been agreed with the customer

Once the returned product has been received and inspected, we will notify you of the outcome.

Approved refunds will generally be processed within 5–10 business days after approval.

Where applicable law requires an earlier or specific refund timeframe, that timeframe will apply.

Depending on the circumstances, we may process the refund within 14 days after:

  • Receiving the returned product; or
  • Receiving acceptable evidence that the product has been returned

After GOOD FOR LOVE processes a refund, the customer’s bank, card provider or payment service may require additional time to display the funds.

GOOD FOR LOVE does not control external bank or payment-processing timeframes.

Refund Amounts

For an approved change-of-mind return, the refund will generally cover the amount paid for the eligible returned product.

The following costs are generally non-refundable for change-of-mind returns unless required by law:

  • Return shipping charges
  • Customs duties
  • Import taxes
  • Currency-conversion fees
  • International transaction fees
  • Bank fees
  • Premium or express delivery upgrades

Standard original shipping charges may be refunded where required by applicable law.

If a product is confirmed to be faulty, damaged or incorrectly supplied, the refund may also include applicable standard shipping and reasonable return costs where required.

Discounted Orders

Where a discount code or promotion was applied, the refund will be based on the amount actually paid for the returned product.

The value of a discount code will not be refunded separately or converted to cash.

If a discount was dependent on purchasing multiple products or meeting a minimum order value, returning part of the order may affect the original discount.

Where permitted by law, GOOD FOR LOVE may recalculate the order based on the products retained and adjust the refund accordingly.

Any applicable adjustment will be explained to the customer.

Products Purchased With An E-Gift Card

Approved refunds for products purchased using a GOOD FOR LOVE e-gift card will generally be returned to an e-gift card.

If an order was paid using both an e-gift card and another payment method, the refund may be divided between the original payment methods.

E-gift card balances are not redeemable for cash except where required by law.

Cancellations Before Dispatch

Contact hello@goodforlove.com immediately if you wish to cancel or change an order.

We will try to assist, but we cannot guarantee that an order can be cancelled or changed once processing has begun.

If an order has already been dispatched, it must be returned in accordance with this policy.

Personalised, engraved, custom-made or custom-sized orders may not be cancelled once production, engraving or customisation has begun.

Refused, Unclaimed Or Undeliverable Orders

If an order is returned to GOOD FOR LOVE because it was:

  • Refused by the customer
  • Not collected
  • Unclaimed
  • Sent to an incorrect or incomplete address provided by the customer
  • Unable to be delivered after reasonable courier attempts

We will contact the customer after receiving and inspecting the parcel.

The customer may be responsible for:

  • Original shipping charges
  • Return shipping charges
  • Customs charges
  • Courier handling charges
  • The cost of resending the order

If a refund is approved, these costs may be deducted from the refund where permitted by law.

Missing Refunds

If you have received confirmation that a refund was processed but cannot see it in your account:

Check the original payment method.

Allow for your bank or payment provider’s processing timeframe.

Contact your bank, card provider or payment service.

Contact hello@goodforlove.com if the refund still cannot be located.

Consumer Rights

Our products and services come with any guarantees and protections that apply under the laws governing the purchase.

Nothing in this policy is intended to exclude, restrict or modify any right or remedy that cannot legally be excluded, restricted or modified.

Depending on where a customer is located, mandatory consumer protections may apply where products are:

  • Faulty
  • Unsafe
  • Not of acceptable quality
  • Not fit for their disclosed or reasonably intended purpose
  • Materially different from their description
  • Incorrectly supplied
  • Not delivered as agreed

Consumer rights relating to faulty products may continue beyond the voluntary return period stated in this policy.

Where this policy provides a shorter or less favourable remedy than mandatory consumer law, the mandatory consumer law will apply.

Contact Us

To request a return or obtain assistance, contact:

Approved returns address:

GOODFORLOVE
42 Renfrew Road
Werri Beach NSW 2534
Australia

Bali store:
Jl. Pantai Pererenan No. 96
Pererenan, Bali
Indonesia

The Australian returns address is for approved postal and courier returns only and does not accept in-person returns.