Refund policy

Last updated: 22 October 2026

We hope you love your GOOD FOR LOVE purchase. If something isn't right, we're here to help.

This policy applies to purchases made through goodforlove.com, operated by PT KEBAIKAN UNTUK CINTA, Indonesia.

Purchases from independent stockists must be handled through the original retailer, subject to applicable consumer rights.

CHANGE-OF-MIND RETURNS

We accept eligible change-of-mind returns within 14 days of delivery.

To qualify, items must be unused, unworn, unwashed and in their original condition, with all tags, accessories and packaging included.

Products may be reasonably inspected, but items showing signs of wear, damage or excessive handling may not qualify for a full change-of-mind refund.

Please contact us within 14 days of delivery. Approved returns must be sent within 14 days of approval, unless otherwise agreed.

These conditions do not restrict any mandatory consumer rights.

ITEMS EXCLUDED FROM CHANGE-OF-MIND RETURNS

The following are generally not eligible for change-of-mind returns:

• Completed permanent jewellery services or custom-fitted pieces

• Personalised, engraved or custom-made jewellery

• Pierced earrings where hygiene packaging has been opened

• E-gift cards

• Products that have been worn, damaged or altered

These exclusions do not affect any applicable rights relating to faulty, damaged or incorrectly supplied products.

SALE & PROMOTIONAL ITEMS

Eligible sale and promotional purchases may be returned under the same conditions as full-priced products.

Refunds are based on the amount paid, and promotional discounts may be adjusted if returning items changes eligibility for the original offer, where permitted by law.

HOW TO REQUEST A RETURN

Email hello@goodforlove.com with your order number, the item you wish to return and the reason for your request.

For faults or damage, please include photographs where possible.

Our team will review your request and provide the appropriate return instructions and address.

Please contact us before posting your return so we can direct it to the correct location.

RETURN SHIPPING

Customers are responsible for return shipping costs for voluntary change-of-mind returns.

We recommend using a tracked shipping service and keeping your proof of postage.

Original shipping fees and any applicable customs or transaction charges are generally non-refundable for change-of-mind returns, except where required by law.

For confirmed faulty, damaged or incorrectly supplied products, reasonable return shipping costs will be covered or reimbursed where required by applicable consumer law.

FAULTY, DAMAGED OR INCORRECT PRODUCTS

If your order arrives damaged, incorrect or with a missing item, please contact us as soon as possible.

Where possible, report delivery issues within 10 days and include your order number and relevant photographs.

This requested reporting period does not limit your rights to report faults or seek remedies after that time.

Depending on the circumstances and applicable consumer law, we will arrange an appropriate repair, replacement, refund or other remedy.

PRODUCT CARE & WARRANTIES

Our sunglasses include a one-year warranty against verified manufacturing defects.

Normal wear, accidental damage, scratched lenses, misuse and improper care are not covered by this voluntary warranty unless the issue is attributable to a manufacturing defect.

Jewellery and accessories are assessed individually for potential manufacturing or workmanship faults.

All product warranties operate in addition to applicable consumer rights.

PERMANENT JEWELLERY

Completed permanent jewellery services and custom-fitted pieces cannot be returned for change of mind.

If your jewellery experiences a potential workmanship or manufacturing issue, please contact our team with proof of purchase and relevant photographs.

We will assess the issue and advise on an appropriate resolution.

EXCHANGES

Exchanges are subject to product availability.

For change-of-mind exchanges, we may ask you to return the original item for a refund and place a new order.

Additional shipping charges or price differences may apply to voluntary exchanges.

REFUNDS

Once your return has been received and assessed, we'll notify you of the outcome.

Approved refunds are generally processed within 5–10 business days after approval, unless an earlier timeframe is required by applicable law.

Refunds are normally issued to the original payment method. Purchases made using e-gift cards will generally be refunded to a gift card, subject to applicable consumer rights.

Your bank or payment provider may require additional processing time.

INTERNATIONAL RETURNS

International returns must be correctly declared as returned goods where applicable.

Customers are responsible for applicable return postage and customs charges for voluntary change-of-mind returns, except where required otherwise by law.

Refused, unclaimed or undeliverable parcels may incur additional return or handling costs, where permitted by law.

CONSUMER RIGHTS

Nothing in this policy excludes, restricts or modifies any consumer right or remedy that cannot legally be excluded.

Depending on the laws applicable to your purchase, you may have additional rights relating to faulty goods, product quality, delivery and cancellation.

These rights may apply beyond our voluntary 14-day return period or any product warranty.

CONTACT US

For returns, refunds or assistance:

GOOD FOR LOVE

Operated by PT KEBAIKAN UNTUK CINTA

Email: hello@goodforlove.com

Website: goodforlove.com